Frequently Asked Questions

Onbranded is an AI-powered business intelligence platform that unifies data from multiple sources into a single dashboard. We integrate with Square, Google Ads, Facebook Ads, and Google Analytics to give you a complete view of your business performance.

Our platform provides real-time analytics, AI-powered insights, and smart recommendations to help you make better business decisions.

Getting started is easy:

• Visit app.onbranded.com and create your free account
• Connect your business platforms (Square, Google Ads, etc.)
• Your dashboard will automatically populate with your data
• Start exploring insights and recommendations

The basic tier is free, and you can upgrade anytime for advanced features.

Yes! We offer a free tier that includes basic analytics and limited integrations. You can use the free tier indefinitely to get familiar with the platform.

Premium features like advanced AI insights, unlimited data history, and priority support are available with our paid plans. New users also get a 14-day free trial of premium features.

Currently, Onbranded integrates with:

• Square: POS sales, inventory, customers, and payment data
• Google Ads: Campaign performance, spend, conversions, and ROAS
• Facebook/Meta Ads: Ad campaign metrics and audience insights
• Google Analytics: Website traffic and conversion data

We're constantly adding new integrations. Contact us if you need a specific platform!

Connecting Square is simple:

• Go to the Integrations page in your Onbranded dashboard
• Click "Connect Square"
• You'll be redirected to Square to authorize the connection
• Grant the requested permissions and you're done!

Your Square data will begin syncing immediately.

To connect Google Ads:

• Navigate to Integrations in your dashboard
• Click "Connect Google Ads"
• Sign in with your Google account that has access to Google Ads
• Grant Onbranded permission to view your advertising data

We only request read access to your advertising data - we never make changes to your campaigns.

Yes, you can disconnect any integration at any time:

• Go to Integrations in your Onbranded dashboard
• Find the integration you want to remove
• Click "Disconnect"

You can also revoke access directly from the connected platform (Google Account settings, Square Dashboard, or Facebook Settings).

We take data security seriously:

• All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• We use OAuth 2.0 for secure authentication with third-party services
• Our infrastructure is hosted on secure, SOC 2 compliant cloud providers
• We conduct regular security audits and vulnerability assessments

Read our full Privacy Policy for more details.

No, absolutely not. We never sell, trade, or rent your personal or business data to third parties.

Your data is used solely to provide our analytics and reporting services. We are committed to protecting your privacy and maintaining your trust.

When you connect Google services, we access:

• Google Ads: Campaign performance data (impressions, clicks, costs, conversions), account structure, and ad metrics
• Google Analytics: Website traffic data, user behavior, and conversion metrics
• Basic Profile: Your email and name for authentication purposes

We do NOT access your Gmail, Google Drive, Calendar, or any other Google services. Our use of Google APIs complies with Google's Limited Use requirements.

We retain data based on its type:

• Account data: Retained while your account is active
• Analytics data: Up to 2 years for historical trend analysis
• Connected service data: Deleted within 30 days of disconnection

You can request deletion of your data at any time by contacting privacy@onbranded.com.

Our AI-powered features include:

• Smart Insights: Automatic detection of trends, anomalies, and opportunities
• Performance Recommendations: Suggestions for improving ad campaigns and operations
• Anomaly Alerts: Notifications when metrics deviate significantly from normal
• Predictive Analytics: Forecasts based on historical data patterns
• Natural Language Queries: Ask questions about your data in plain English

Yes! Onbranded allows you to create custom dashboards and reports tailored to your needs:

• Drag and drop widgets to customize your dashboard layout
• Choose which metrics to display prominently
• Set up custom date ranges and comparison periods
• Export reports in various formats (PDF, CSV)

Yes! Onbranded is fully responsive and works great on mobile devices. You can access your dashboard from any smartphone or tablet through your web browser.

We're also working on dedicated mobile apps for iOS and Android - stay tuned!

We offer flexible pricing to fit businesses of all sizes:

• Free: Basic analytics, limited integrations, 30-day data history
• Pro: Advanced analytics, all integrations, 1-year data history, AI insights
• Business: Everything in Pro plus team features, priority support, and custom reporting

Visit our pricing page for current rates or contact sales for enterprise pricing.

Yes, you can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your current billing period.

If you cancel, your account will revert to the free tier and you'll retain access to basic features.

We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe.

For enterprise plans, we can also arrange invoicing and bank transfers.

We're here to help! You can reach us through:

• Email: support@onbranded.com
• In-app chat: Available in the dashboard for quick questions
• Documentation: Comprehensive guides available in our help center

Pro and Business plan users also get access to priority support with faster response times.

Yes! We want to ensure you get the most out of Onbranded:

• Free users: Access to documentation and email support
• Pro users: Optional onboarding call and setup assistance
• Business users: Dedicated onboarding session and account manager